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FAQs

Here you will find our most frequently asked questions, you can use the search bar to search questions that have already been answered or filter by a specific category.

If there’s anything we haven’t answered please feel free to call or chat with us.

We're here to help

What size are the samples and how do I order them?

We offer samples for all of our wallpapers and fabrics. Wallpaper samples can be purchased at the standard size A4 (8.5″ x 11″) or the 1 yard size (3′ x 24″). We highly recommend purchasing a sample prior to ordering so that you can get a general idea of the color scheme, design scale and print quality. To do so simply choose the sample option where it says SIZE on each product page, add it to your cart and follow the checkout process.

 Are your wallpaper rolls “double” rolls?

Milton & King manufactures to our own unique specifications. Most rolls are 32.9ft long by 24.2″ in width. This is closest to what is considered a U.S. double roll which typically means a roll that is 30 feet long (as single rolls are usually 15 feet long). If your project requires two double rolls, for example, just order two of our rolls. If you need two single rolls, order just one of our rolls. Do not confused a double roll with a two-roll-set design. For more info on this, visit our informative blog post: Single Roll, Double Roll, Two-Roll-Set, What Does It Mean?

How do I open a trade account with Milton & King?

To apply for a Milton & King Trade Account please follow this link and complete the form. Please include a brief overview of your business including what products you are most interested in. Once received and reviewed, we will be in contact with you directly in regards to your application.

I’m a trade professional, can I get a discount? 

Yes you can! We like to look after others in the industry and have worked hard on our pricing in order to do that. If you are a stylist, architect, interior designer, builder or another trade that works within a relevant industry then you may be eligible for a Milton & King Trade Account. The Milton & King Trade Program offers you exclusive Trade Discounts across a range of products, as well as Trade only products and VIP access to new releases. 

Can I cancel my order?

This will depend on the status of your order. If you wish to cancel your order, please contact us as soon as possible. Cancellation fees may apply.

What happens if my items arrive damaged or faulty?

Milton & King check every purchase before sending it out to you. However, in the unlikely event of your item getting damaged in transit, please email us with photos of the damage within 30 days. If the product has been damaged during shipment, a claim will need to be filed with the courier. Please notify Milton & King as soon as possible by emailing [email protected]

If during the process of installation your wallpaper appears to be faulty, please stop installing the wallpaper immediately and take a few images of the issue. Then remove the wallpaper before the paste dries and get in touch with us as soon as possible. If it is determined that the fault is due to a print or trim error, we will promptly send you a replacement.

It is highly recommended that you inspect the wallpaper after every 2 to 3 drops to inspect the wallpaper for any issues.

Where do you stand on exchanges or refunds?

We understand that from time to time you may wish to return a product to us. Please review our Returns Policy for full details. You can return a product to us for any reason provided it is within 30 days from the date received, the rolls you are returning have not been opened and are still in their original sealed plastic shrink wrap and are returned at the customers shipping expense. We do not allow returns of half sets of two-roll-set designs, opened rolls, samples, fabric, or orders outside 30 days. There are no exceptions to these requirements. This returns policy applies to customers irrespective of your geographical location.

There are no exchanges. If you wish to purchase a different item instead and the order has not yet shipped, we will need to cancel your order, process your refund and a new order will need to be placed. If you wish to exchange an item you already received, you will need to return the wallpaper in according with the Return Policy. We will then process your refund and you can place a new order.

What payment methods do you use and is it safe?

Milton & King accepts Visa, Mastercard and American Express payments from customers worldwide, and uses the Stripe payment Gateway for our credit card transactions. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Milton & King ever see it. We also offer payment via PayPal and Afterpay. Very handy indeed.

What does pattern repeat mean?

Pattern repeat measures the design on your wallpaper. It is the vertical distance between one point in the pattern and where that identical point appears again. Pattern repeats can vary in size and are important to keep in mind when deciding how much wallpaper to order

How many rolls will I need? 

To make this process easier for you, Milton & King provides a wallpaper calculator on every product page.  Simply enter your dimensions (height & width) and our calculator will provide you with the quantity of rolls you will need to order for your project.

We’ve even taken the design repeat into consideration when calculating how many rolls you will need. Furthermore, if it’s still a little confusing please don’t hesitate to email us at [email protected] with the wall dimensions (height and width) of each wall you’d like to cover with wallpaper and we can calculate how many wallpaper rolls you’ll need for you. It can be a bit complicated to figure out and we’re more than happy to help!

What wallpaper paste should I use?

Most commercially available pastes are of equal quality and for most applications will do the trick. You can pick these up from any good hardware store or wallpaper shop. We generally like to recommend a good tub adhesive like Roman Ultra Clear or Zinsser Sure grip. Only because we know they work.

What is Afterpay and how does it work?

Milton & King is excited to offer you the Afterpay payment option that allows you to ‘Shop Now, Enjoy Now, Pay Later, Interest Free’.

Afterpay offers interest free payment plans for your online purchases at miltonandking.com. You buy what you want today, receive your order just as normal and pay it off in four equal, interest free fortnightly instalments.

What do you need:

  • Are a resident in one of the US States. Instalments by Afterpay is not available in US Territories.
  • Are at least 18 years old; (19 years old in Alabama or if you are a ward of the state in Nebraska)
  • Are capable of entering into a legally binding contract;
  • Have a valid and verifiable email address and mobile number;
  • Provide a valid delivery address in the United States;
  • Be authorised to use the US-issued credit or debit card to make the purchase
  • Minimum spend is $35

Wallpaper

What’s the difference between double rolls & single rolls?

Milton & King manufactures to our own unique specifications. Most rolls are 32.9ft long by 24.2″ in width. This is closest to what is considered a U.S. double roll which typically means a roll that is 30 feet long (as single rolls are usually 15 feet long). If your project requires two double rolls, for example, just order two of our rolls. If you need two single rolls, order just one of our rolls. Do not confused a double roll with a two-roll-set design. For more info on this, visit our informative blog post: Single Roll, Double Roll, Two-Roll-Set, What Does It Mean?

How much do I need to order?

Please don’t hesitate to email us at [email protected] with the wall dimensions (height and width) of each wall you’d like to cover with wallpaper and we can calculate how many wallpaper rolls you’ll need for you. It can be a bit complicated to figure out and more than happy to help! As a general rule of thumb, each wallpaper roll covers approximately 66 square feet once trim and pattern repeat are factored in, but this can vary depending on wall height and other factors. To make this process easier for you, Milton & King provides a wallpaper calculator on every product page. Simply enter your dimensions (height & width) and our calculator will provide you with the quantity of rolls you will need to order for your project.

We’ve even taken the design repeat into consideration when calculating how many rolls you will need.

What’s a Batch/Lot number?

A batch or lot number is the number assigned to a group of printed wallpaper so that you can order from the same group at a later time from the existing stock so that your color matches.

However, Milton & King print-to-order, therefore, we do not use batch/lot numbers. This is why it is important to determine the accurate number of rolls you need. Any rolls ordered at a later date will be newly printed and not guaranteed to match something you previously ordered.

What Size are the Samples?

We offer samples for all of our wallpapers. Samples are available in the standard A4 size (8.5″ x 11″)or the 1 yard size (3′ x 24″). We highly recommend purchasing a sample first to get a good idea of the color scheme and scale of the print.

Please note: colors can vary on different computer screens. Our samples are pre-cut and not intended for precise color matching purposes, so while they should contain all the colors of the pattern, they likely will not include full elements of the pattern, like all the flowers or a bird.

We offer free shipping of sample orders. Samples ship via USPS first class mail. Larger sample orders may be shipped via UPS. Please allow 2-7 business days for samples to arrive in the US and up to 14 days internationally. We do not offer returns or exchanges on samples.

What does pattern repeat mean?

Pattern repeat measures the design on your wallpaper. It is the vertical distance between one point in the pattern and where that identical point appears again. Pattern repeats can vary in size and are important to keep in mind when deciding how much wallpaper to order.

What’s a “butt join” or butted seam?

A seam in which the wallpaper strips meet exactly, edge to edge. The two edges of the wallpaper should be touching but not overlapping. All Milton & King wall coverings are finished as a butted join for easy installation. A seam roller is a tool that can be used to seal the wallpaper seams and help smooth any edges that have lifted. Do not roll the seams too aggressively or you will push out all the adhesive.

What does “paste-the-wall” mean?

When using Paste-the-Wall wallpaper, the paste is applied directly to the wall before hanging each strip. This wallpaper is made with a special backing that does not expand when wet; therefore, it does not need to soak as in other application methods. Using Paste-the-Wall wallpaper could cut your hanging time in half. Since the wallpaper does not need to soak prior to hanging, it can be hung more easily and quickly. Also, you won’t need to set up a pasting table which can also save you some of the mess and clean up.

Can I clean the wallpaper?

Yes, you can. All Milton & King wallpapers are washable using a mild soap that does not contain detergent. Make sure you do not get the wallpaper too wet. It is best to have a dry cloth with you to wipe away excess moisture. Finish this washing process by rinsing the wallpaper with a lightly dampened cloth or sponge with water alone. Then immediately dry the wallpaper with a terry-cloth towel. Dirt, dust and other marks can be simply cleaned using the above method. Stains caused by grease and oil, ball point pen, felt tip markers, crayons etc, may not necessarily be removed. Note: Please use caution when cleaning your wallpaper as Milton & King accept no responsibility for any loss or damage that may occur from their use or during cleaning.

What is pattern match?

Probably the biggest misconception is the belief that pattern repeat and pattern match are one and the same thing, it simply being a different word. This is not the case and it needs to be clearly appreciated that pattern repeat can be very different from pattern match. The purpose of the Pattern Match is to identify where, in relation to the other side of the wallpaper (across the width), the matching part of the design is. To help with this you will find our wallpapers are trimmed through the design for ease of matching on hanging. If the matching half of the design falls on the same horizontal plane as the other side, then it is a straight match. If, on the other hand, the matching part of the design falls somewhere between two match points, in relation to the other side of the sheet, then it is a drop match. The other type or match is a random match or free match. This is one in which the pattern matches no matter how adjoining strips are positioned. Stripes are a good example. Please note, patterns with a large pattern repeat or a drop match require additional wallpaper to account for wastage.

Fabric

Will I be getting a quality product?

Yes!! With over 35 years in the contract furnishing market and specialising in producing custom furnishing textile solutions, with a particular focus in the hospitality and healthcare industries. It’s fair to say we know what we are doing.

How sustainable are your processes?

We see the sustainability questions as being no longer just which fibre is used. The most extravagant act, in a sustainability sense, is to make a poor decision that requires premature replacement.

We also see a “whole of life” cycle needing to include product life, maintaining cost in both energy and dollars, environmental issues of production including use of pesticides, herbicides, dyes’ effects on waterways, etc.
This is not an equation that is easily balanced.

Often the question arises about the use of a non-renewable resource to produce fibres like polyester.

Some estimates put the quantity of natural gas & oil used in producing fibres, to be less than 1% – A tiny amount in the scheme of things – especially when weighted against many extravagant uses of such resources.

Are there any minimums for standard range products / fabrics ?

We have a minimum order of 5 yards on all fabric bases, except Erges and Sleeping Beauty which would be 10 yard minimum.

What is the difference between topical & inherent Flame Retardant Fabric?

Topical flame retardant is where a chemical treatment is applied to a fabric. When that treatment is exposed to flame a gas is emitted and oxygen precluded, causing the flame to be extinguished. As this is a topical treatment it can be subject to deterioration over time, and also the emitted gas is usually fairly toxic. Inherent flame retardant is where the fibre itself contains the flame inhibitor. The latter is a more permanent for the life of the fabric and cannot wash or wear off.

Where is Flame Retardant fabric needed?

Under the Australian Building Codes most public spaces are now required to have fabrics that comply with the flame retardancy requirements. Other suggested areas may include:

  • Class A buildings
  • Licensed premises
  • Public Halls & Theatres
  • Where ‘Local Authorities’ deem it necessary
  • Public and private hospitals
  • Nursing homes without sprinklers
  • Hotels, motels and public accommodation buildings like hostels.
  • Milton & King range of fabrics carry certification to Australian and New Zealand test AS1530 Available on request.
What are the different methods of abrasion testing?

There are two well known test methods assessing the abrasion resistant of upholstery fabrics – Matindale and Wyzenbeek.

What is the best fibre for contract furnishings?

There is no best or worst – just appropriate and inappropriate. We have concentrated on polyester for the following reasons:

  • Polyester has good resistance to UV exposure
  • It is stable for Draperies etc
  • It can be dye sublimation printed
  • Has inherent flame retardation
  • Offers excellent abrasion resistance
  • Launders easily and economically
  • Resists creasing
  • Feels wonderful
What is dye sublimation printing?

In sublimated printing, the ink actually “dyes” the fabric. The print is not just sitting on top of the fabric, as with other print processes. When the ink and fabric are heated, the pores of the synthetic fabric open and the ink turns into a gas, allowing it to enter the pores of the fabric. Once it cools the print is bonded and fused into the fabric. You cannot feel the print on the fabric and the final product is durable and machine washable.

Why use a dye sublimation printing method?

There are many benefits. Because the fabric onto which we print can be as varied as robust waterproof upholstery, to a light reduction drapery, through to a fine sheer. In a word, CHOICE.

The dye sublimation process enables a more rapid response as we have the design or plain in stock – awaiting the choice of fabric.

Dye sublimation doesn’t adversely affect the performance of the fabric (flame retardant, waterproof finish, etc).

Not committing the stock design to fabric until required gives us lightness afoot to respond rapidly to demand. It reduces the stock holding costs which in turn keeps the price lower.

What are the characteristics of dye sublimation?

• . Dye sub print simply looks incredible compared to other print processes! The nature of sublimation makes colors pop and become extremely vibrant.
• Fabrics have a fluid and sophisticated appearance, which other medias can’t match.
• This process is versatile. What you see on our website are just some examples of what we can create!
• The print is as durable as the fabric itself, meaning it can’t be washed or scratched off, ever.
• Dye sub is a green process. Our inks are water based, as opposed to harsh solvent-based inks used in other printing processes. There are no harmful emissions in the sublimation process and printed fabrics do not need to be rinsed, so there is no consumption of water as with other textile dyeing processes.

How do I keep up to date with happenings and new items on the site?

The best way to stay up to date with miltonandking.com is to add yourself to our mailing list. Weekly emails are sent out updating customers on new brands, new product releases and stylish ways others have used our products. Alternatively, check out our New Arrivals section in main category.

What If I am ordering and there is an error in the checkout?

If you have any Technical Issues whilst using the site, please contact our Customer Service Department and we will assist you immediately.

What if my credit card shows multiple charges?

We are restricted from charging your credit card more than one time. However, if you see multiple charges on your credit card then you either:
(a) had to submit your order more than one time due to address verification problems or
(b) upgraded your shipping.
When you place your order we receive an authorization for the amount of your order.
Please contact our Customer Service Department if the charge needs to be removed and we can assist.

How do I use a promotional / discount code?

To use the discount code, you need to manually enter it into the box that says “Apply Coupon” on the CART page before you proceed to CHECKOUT. After you have finished shopping, click on your shopping cart where you will see a summary of your order. You will find the promo code filed/coupon box underneath the summary. After you click the arrow to apply the coupon, the discount will then be applied to your order and you can proceed with the checkout process.

Please Note: Promotional / Discount codes can only be used once and cannot be combined with any other discount or promotion. The amount for the coupon can be refunded or applied retroactively to an order that has already been placed.

Thinking of removing items from your cart?

You may instead want to consider saving the items to your wish list for a future purchase. Items that you move to your wish list can later be moved back to your shopping cart, or you can send copies of your wish list to others in hopes of making your wishes come true.

Please note, items added to your wish list do not ensure later availability. (You must login to use the wish list feature). You may always login by clicking “Sign In” on the menu bar at the top of any page.

Can I order by phone, email or fax?

To protect your security, we only accept orders online. To place an order please use the shopping cart on our website – our friendly staff will be happy to help you out using the live chat feature.

How do I cancel my order?

As Milton & King prints-to-order, you may cancel your order up until your order has started to print. If the wallpaper has already printed, the refund to your canceled order may be charged a 10% restocking fee. To cancel your order please get in touch with us as soon as possible to avoid any fees.

Contact our Customer Service team, providing your name, home address, details of the order and, where available, your phone number and email address.

Where’s my confirmation email?

Your tracking information will be emailed to you as soon as your order leaves our facility; we recommend keeping an eye on your spam folder as well as your inbox since a lot business emails are directed there automatically!

All confirmation emails are sent from [email protected]. Please contact us by email with your full name and order number and we will confirm your order.

Can I make a change to an existing order?

This may depend on the change you want to make. Please contact us via [email protected], live chat or by calling us as soon as possible with any changes you need to make. Changes to your shipping address can easily be made as long as it is before your order ships. Ensuring that your order is correct in the Review & Buy section of the site is always the best policy to save any disappointment at a later date. If your modification cannot be made because your order has already shipped, please refer to our returns policy.

Is it safe to use my credit card on miltonandking.com?

Yes, shopping at Milton & King is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Milton & King ever see it. In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide online guarantee. miltonandking.com will never ask for your credit cards pin number during the checkout process.

What forms of payment do you accept?

Milton & King is proud to accept Visa and MasterCard. We also accept PayPal as major form of payment. We do not accept cash, cheques or cash-on-delivery (C.O.D.).

What currency are your prices displayed in?

We offer the following currencies. Australian Dollars, US Dollars, Pound Sterling and Euros. The Price displayed is dependent on the location you have selected to view our site.

How do I make purchases on Milton & King?

Once you’re done shopping, checking out is easy. You may view the items you have added to your cart by clicking “Shopping cart” icon on the menu bar at the top of any page.

Once you are viewing the contents of your cart, you may adjust quantities in your cart by changing the number to the right of items, and then by clicking “update cart” after all quantity adjustments have been made. Once you are ready to checkout with the items in your shopping cart, click on the “checkout” button in your shopping cart. At this point if you have not registered with us before, you will have the option to click on “register” to sign-up for a new account or purchase as a guest. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account.

Please note that an email address is required for all orders placed on miltonandking.com. You will then be instructed through the steps of adding shipping details, billing information and choosing a payment method. Once the order is reviewed and completed, an order number will be issued on the screen. An order confirmation email will also be sent to your email address straight after the order is finalised. A shipping confirmation email will be emailed once the order has been shipped. An estimated shipping date will be supplied in this email, along with a tracking number for your reference.

How do I search for a particular design or style?

You can search for items on our site a number of ways. If you know the style or name of what you want, you can enter this into the “Search store” on the top of any page on the site and we will find you everything related to your search. Alternatively, you can go directly to your favourite style and refine through category and colour. Once you have found your desired item, click “add to cart” to start the order process.

Do I need an account to place an order?

You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here or by opting in when placing an order.

Afterpay

What is Afterpay?

Afterpay is a new payment option available for online orders of Milton & King products at miltonandking.com. Afterpay allows customers residing in the United Sates to have their online Milton & King order shipped to them as per normal and pay for their order over four equal instalments, interest free.

Who can use Afterpay?

Instalments by Afterpay is a payment service offered by US online retailers for shoppers who: 

  • Are a resident in one of the US States.  Instalments by Afterpay is not available in US Territories.
  • Are at least 18 years old; (19 years old in Alabama or if you are a ward of the state in Nebraska)
  • Are capable of entering into a legally binding contract;
  • Have a valid and verifiable email address and mobile number;
  • Provide a valid delivery address in the United States;
  • Be authorised to use the US-issued credit or debit card to make the purchase
  • minimum spend is $35
Is Afterpay exclusive to Milton & King?

No, Afterpay is a service provided by Afterpay US, Inc. (“Afterpay”), which is a third party service provider also used by many other leading retailers in the United States.

How do I select to pay using Afterpay?

Simply choose Afterpay as your payment option at the checkout.

For customers using Afterpay for the first time, you will need to provide payment details as usual to complete your purchase. However, once your first Afterpay order is approved by Afterpay and you activate your account by choosing a password, your Afterpay account will be created and you will be able to make more purchases using Afterpay by simply entering your Afterpay log in details upon checkout.

Will I always be approved by Afterpay?

No, you may be declined if you have too many outstanding orders with Afterpay or in accordance with Afterpay’s terms and conditions. You will need to make some payments towards some of your previous Afterpay purchases (by logging into your Afterpay account and selecting “Pay Now”) before trying to make another purchase using Afterpay. If you do not believe this to be the reason for being declined, or you make payments to Afterpay and are still declined, you will need to contact Afterpay directly by using this link Contact Afterpay or by calling (CST)855 289 6014.

Why is Milton & King introducing this new payment option?

Afterpay is being introduced as another payment option, allowing you to order and receive items straightaway, without having to wait until you can pay in full for the order. Using Afterpay means you can pay your order off over four instalments, plus you can secure items before they sell out.

How long does it take for payment via Afterpay to be approved?

Assuming you meet all of the necessary criteria (noted below) and you don’t already have too many outstanding Afterpay orders, the approval process is instant.

When will my Milton & King order (paid for using Afterpay) be sent to me?

When you pay for your Milton & King order using Afterpay, your order will be released for processing and dispatch as per any other order paid for in full at the time of order (eg. by credit card) and you can expect to receive your parcel according to your chosen delivery option timeframes.

Can I pay for products on backorder or pre-order using Afterpay as the payment method?

Afterpay cannot be used to pay for products on backorder or pre-order because the availability of these items cannot be guaranteed. You can still purchase these items using our other convenient payment options.

Can I split an order to pay some by Afterpay and the rest by some other means? (eg. credit card)

No, you cannot split your payment for one order over Afterpay and any other payment method. You would need to place two separate orders – one to be paid for via Afterpay, and the other to be paid for by whatever other payment option you wish to use (e.g. credit card or Paypal).

Who should I contact if I have any questions about my Afterpay account?

You can first review Afterpay’s own “frequently asked questions” on their website. If you require further assistance about your Afterpay account you can contact Afterpay directly by sending an email to [email protected] or by calling 1300 100 729.

How can I view my Afterpay payment schedule?

The payment relationship is between you and Afterpay, and at any time you can log into your Afterpay account to see your payment schedule and make a payment before the due date if you wish. Otherwise Afterpay will automatically deduct the instalments from your credit or debit card every fortnight.

How will I know when I need to pay my further three instalments?

Upon placing an order with Milton & King using Afterpay as your payment method, you will be sent an email from Afterpay showing your payment schedule.

Can I cancel or change an order paid for using Afterpay?

Milton & King is unable to access your order once it has been placed. To ensure efficient processing, your order is closed as soon as it is processed, however once your order has been received, you can post any items that you no longer require back to Milton & King.

Can I return items paid for using Afterpay?

Yes. If a product is not right and you require a refund then the item must be returned to Milton & King by post in accordance with Milton & King Returns policy. In this case, refunds will be issued shortly after Milton & King processes your returned item/s. The returned item/s will create an adjusted Afterpay payment schedule (to remaining payments). Afterpay will communicate these payment changes to you via email.

What happens when I return an item originally paid for using Afterpay to Milton & King via post?

When we receive your goods, Milton & King will advise Afterpay of the return and refund. The returned item/s will create an adjusted Afterpay payment schedule (to remaining payments. Afterpay will communicate these payment changes to you via email.

Can I exchange items from an order originally paid for using Afterpay?

Yes, you can exchange an item(s) for replacement items(s) or a Milton & King returns card to the same value. In this case, your Afterpay payment schedule associated with the item(s) exchanged will not change.

Will I need to fill out a credit application form to use Afterpay?

No, because your Afterpay account will be linked to your nominated credit or debit card that has already been approved via your chosen credit/banking provider.

Where can I find out more about Afterpay?

The Afterpay website provides a very comprehensive list of FAQs at: help.afterpay.com/hc/en-us. If you still can’t find out what you need here, contact Afterpay directly by using requests at Afterpay or calling (CST) 855 289 6014.

Do I need to register with Afterpay prior to making my first Afterpay purchase with Milton & King?

No, you simply need to choose Afterpay as your payment method at checkout.

How are the Afterpay instalments calculated?

The Afterpay instalments quoted on a product represent 1/4 (25%) of that product’s current price excluding any delivery charges that may be applicable.

Delivery costs (if applicable) will be added into the quoted instalment rate payable when you have selected your preferred delivery method at checkout, and have selected Afterpay as your preferred payment option.

Is there a maximum spend for Afterpay?

Your approved spending limit with Afterpay will depend on their assessment of your ability to make repayments on your short instalment plan. This will largely be determined by your repayment history.

For those who have only recently joined Afterpay, spending limits will generally be smaller.  However, the longer you are with Afterpay, spending responsibly and making repayments on time, your spending limits may increase.

Is there a minimum spend for Afterpay?

Yes, the minimum order value (including delivery) for Afterpay is US$35.

What Milton & King products can be paid for using Afterpay as the payment method?

Afterpay is available only on those products sold by Milton & King online at miltonandking.com that are marked with the Afterpay logo. If the Afterpay logo is not displayed, it means the product is not available to purchase using the Afterpay payment option.

If any item in your cart is not eligible for Afterpay, you can still pay with any of our other convenient payment options. Alternatively you can remove the ineligible items from your cart to proceed with payment by Afterpay.

What will Afterpay cost me?

You will not pay anything extra when you choose to use Afterpay as your payment option, You will pay your instalments directly to Afterpay in accordance with the payment schedule Afterpay will send to you via email. If a payment is due but not received by Afterpay in accordance with their payment schedule, late payment fees will apply (see the Afterpay website here for more details). In addition, because an Afterpay account is linked to your credit or debit card, standard card fees and charges may be applicable. You should refer to your card issuer’s terms and conditions for full details of these.

Where do you ship to?

M&K offer free shipping to the following locations:
United States, Canada, Australia, United Kingdom, Asia and Europe.

In some cases, local duties and taxes will not be charged at checkout and may apply. If you are unsure if this will affect you please contact [email protected] before making your purchase.

We only guarantee delivery to permanent residential or business addresses. We advise against delivery to hotels or temporary residences due to possible delays, losses and complications.

Can I change my delivery address?

This will depend on the status of your order. The sooner you contact us regarding a change of delivery address, the sooner we can help. If your order has already been shipped, it is the customer’s responsibility to contact the courier to make arrangements to redirect the shipment. If the order has yet to ship, we make changes to your shipping details if you notify us by emailing us at [email protected], via our live chat or by calling us.

Can you deliver to my work address?

Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.

Do you deliver to PO Box Address?

Please note that we cannot ship wallpaper or fabric orders to PO Boxes or parcel lockers. If you include one of these in your shipping address, your order may be delayed until you provide us with a valid residential or business address.

What happens if I receive an incorrect item?

If you receive an incorrect item on your order, please contact our Customer Service Department straight away and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.

What happens if an item is missing from my order?

Sometimes orders can be sent in multiple boxes as they may have not fit in just one. Please contact our Customer Service Department to check if this is the case. If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.

What happens if I miss the delivery attempt?

For Courier Service deliveries: If you have not given authority to leave at your address and you are not present at the time of delivery, you will need to contact the courier service to arrange a redelivery. If you miss the 2nd delivery attempt your item will be returned to the courier depo for your collection or you can arrange a 3rd delivery attempt – at your own cost. Please contact [email protected] if you have any queries on this.

Do I need to sign for my order?

Yes, we require proof of delivery for all orders. This is to ensure the safe arrival of your purchase. We will not authorise a parcel be delivered without a signature.

Will my order incur customs charges?

Milton & King prints and ships from Dallas, Texas. Shipping locations within the United States will not incur customs charges.

If you are outside of the U.S., depending on where you live, you may be charged import duties/taxes.

Canada’s import fees are automatically calculated and included when you checkout at our website. There will not be additional charges upon delivery.

How will my order be shipped?

We understand the need to get your order to you as quickly and safely as possible. We ship wallpaper orders via UPS Ground and wallpaper samples via United States Postal Service. Samples over a certain order amount may also be sent via UPS Ground. All orders are sent with tracking, so you can keep an eye on them the whole way. Please note Milton & King wallpapers are made-to-order, so please allow us 5 to 7 days from order to delivery for production and shipping time. Fabrics are printed and shipped from Australia via DHL which can take up to 21 days to receive.

How do I know my order is shipped?

Once your order is confirmed by email it is processed by our warehouse and despatch department. The items are hand picked and enclosed safely in a box. Once ready and collected for dispatch, you will receive a shipping confirmation email with your tracking number and freight forwarder.

What if my items are faulty or Damaged?

Milton & King check every purchase before sending it out to you. However, in the unlikely event of your item getting damaged in transit, please email us with photos of the damage within 30 days. If the product has been damaged during shipment, a claim will need to be filed with the courier. Please notify Milton & King as soon as possible.

If during the process of installation your wallpaper appears to be faulty, please stop installing the wallpaper immediately and take a few images of the issue. Then remove the wallpaper before the paste dries and get in touch with us as soon as possible. If it is determined that the fault is due to a print or trim error, we will promptly send you a replacement.

It is highly recommended that you inspect the wallpaper after every 2 to 3 drops to inspect the wallpaper for any issues.

Can I exchange an item?

If you wish to exchange an item, we will need to cancel your existing order and process your refund in accordance with our Returns Policy. Then you will need to place a new order for the item you wish to purchase. Please email [email protected] to initiate this process and for more details.

How do I return an item?

In order to take advantage of our Returns Policy, you must initially inform us of your intention to return or exchange. Please email [email protected]

We want you to be completely satisfied with your purchase. That is why we allow you to return your wallpaper for any reason as long as it is within 30 days of receipt and the rolls have been unopened in their original sealed plastic wrap. The cost of shipping the return is on the customer. We do not accept returns of half sets in the case of two-roll-set designs and any amount returned of 3 rolls and above is subject to a 10% restocking fee.

It is of the upmost importance to Milton & King to deal with your concerns quickly, efficiently and fairly and be completely transparent in everything we do.

What is your return policy?

We understand that from time to time you may wish to return a product to us. We have created a strict 30-day returns policy to enable you to return unused and unopened rolls sealed in their original shrink wrap to us. This returns policy applies to customers irrespective of your geographical location. This policy does not affect any statutory rights you may have (under such consumer rights legislation that may be currently enacted). Please read the full Returns Policy for further exclusions and details.

 

How will I be refunded?

All refunds will be processed to the same method of payment used when placing your order. Please be aware that processing time can vary between different financial institutions and usually takes between 2 – 14 business days for the refund to reach your account. Your refund will exclude any additional shipping costs or import duties and taxes that were originally paid.

For all return enquiries, please contact us at [email protected] for a return form with instructions prior to shipping the item back to us.

Who built this amazing website?

Our good friends at THIRTEEN DIGITAL went above and beyond to help us deliver a fantastic user experience.

What is Milton & King’s Privacy Policy?

Milton & King understands that you want to maintain your privacy. All information about you is kept confidential and will not be used in ways that you have not consented, and we will not sell or disclose any information that identifies you to a third party without your explicit approval, except to the extent necessary to comply with applicable law, legal process or in the event of a merger, consolidation, or sale of all or substantially all of Milton & King’s assets.

Sometimes, we will run a promotion or contest in conjunction with a third party. We may ask your permission to give that third party access to your name, address, and email address. You can opt out of this kind of offer at any time by emailing us.

Click here to read our full privacy policy.

Where can I read Milton & King Reviews?

We have hundreds of reviews of both the Milton & King products and Customer experiences on our website. You can read more about what our customers think here.

Where are you located?

Our head office in the U.S. is located in Dallas, Texas and our main office in Australia is located in Toowoomba, Queensland. We also have Sample Distribution and Customer Service in Manchester, UK.

Why are you called Milton & King?

When brainstorming names for the company, founders (and brothers) Richard and Bryce wanted something that sounded authentic, industry appropriate, and that had a deep personal connection. They came up with Milton & King. Which is simply the combination of their parent’s middle names. Nice one huh!

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