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FAQ's

PRODUCT ANSWERS

Measure your walls - make sure you have an accurate measurement of the height and width of the the wall you'll be covering. Sometimes it helps to draw a rough sketch to use while you do your calculations. Next you will need to enter these measurements into the wallpaper calculator found on each product page. Let the calculator do the work for you, don't forget to add the repeat size of the particular design you like as this will have an influence on the amount of paper you will require. If you prefer, please email us or open a chat with your wall dimensions (height and width) of each wall you'd like to cover with wallpaper and we'd be happy to figure out how many wallpaper rolls you'll need.

Our rolls are considered DOUBLE rolls which means that each double roll is 30 feet long (a single roll is 15 feet long). If your project requires two double rolls, for example, just order two of our rolls. If you need two single rolls, order just one of our rolls.

A batch number indicates rolls that have been produced together. Rolls from the same batch should be hung together to avoid any roll to roll colour discrepancies. We print in small batches and can't guarantee a 100% colour match between each batch. If in doubt, it's best to order an extra roll. If you end up not needing it, we are happy to accept returns of unopened rolls within 30 days.

Pattern repeat measures the design on your wallpaper. It is the vertical distance between one point in the pattern and where that identical point appears again. Pattern repeats can vary in size and are important to keep in mind when deciding how much wallpaper to order.

Probably the biggest misconception is the belief that pattern repeat and pattern match are one and the same thing, it simply being a different word. This is not the case and it needs to be clearly appreciated that pattern repeat can be very different from pattern match. The purpose of the Pattern Match is to identify where, in relation to the other side of the wallpaper (across the width), the matching part of the design is. To help with this you will find our wallpapers are trimmed through the design for ease of matching on hanging. If the matching half of the design falls on the same horizontal plane as the other side, then it is a straight match. If, on the other hand, the matching part of the design falls somewhere between two match points, in relation to the other side of the sheet, then it is a drop match. The other type or match is a random match or free match. This is one in which the pattern matches no matter how adjoining strips are positioned. Stripes are a good example. Please note, patterns with a large pattern repeat or a drop match require additional wallpaper to account for wastage.

Yes you can. Milton & King wallpapers are protected with two coats of a specially formulated glaze, making the non-woven base and paper top layer very durable and easy to clean. Dirt, dust and other marks can be simply cleaned using a damp cloth with soapy water. Make sure you do not get the wallpaper too wet. It is best to have a dry cloth with you to wipe up the excess solution. Finish this washing process by rinsing the wallpaper with a lightly dampened cloth or sponge with water alone. Then immediately dry the wallpaper with a terry-cloth towel. Stains caused by grease and oil, ball point pen, felt tip markers, crayons etc, may be removed using a solvent cleaner like methylated spirits or acetone. Note: Please use caution when using these cleaners as Milton & King accept no responsibility for any loss or damage that may occur from their use or during cleaning.

Our wallpaper and wall mural samples are all A4 in size. You can order a sample by adding a sample to your basket and following the checkout instructions.

When using Paste-the-Wall wallpaper, the paste is applied directly to the wall before hanging each strip. This wallpaper is made with a special backing that does not expand when wet; therefore, it does not need to soak as in other application methods. Using Paste-the-Wall wallpaper could cut your hanging time in half. Since the wallpaper does not need to soak prior to hanging, it can be hung more easily and quickly. Also, you won’t need to set up a pasting table which can also save you some of the mess and clean up.

A seam in which the wallpaper strips meet exactly, edge to edge. The two edges of the wallpaper should be touching but not overlapping. All Milton & King wall coverings are finished as a butted join for easy installation. A seam roller is a tool that can be used to seal the wallpaper seams and help smooth any edges that have lifted. Do not roll the seams too aggressively or you will push out all the adhesive.


INSTALLATION ANSWERS

Most commercially available pastes will work for the majority of wallpaper projects. However, some heavy grade wallpapers might require a stronger adhesive. We recommend a quality, fungicide protected, wheat based, ready mixed tub adhesive that's pH neutral and solvent free.

We recommend 1 kilo (2.2 pounds) of paste per standard roll of wallpaper, so if you place an order for 5 rolls of wallpaper a 5 kilo (11 pounds) tub paste would be required.

Wallpaper hangs best when walls are clean of debris and the surface is smooth. It is important to take the time to remove old wallpaper, fill in any cracks, and repair imperfections in the walls surface. This will help the wallpaper to lay flat and avoid potential problems with the paper adhering to the wall. If it is a painted wall, you will need to smooth out the walls with sandpaper. Once all repairs have been made and your walls are smooth, you will want to clean them up. Use a sponge and a little soap to remove dirt and grease. Rinse the wall with clean water and allow the wall to dry before proceeding. When walls are clean and smooth you are ready for the next step which depending on your project may include sizing, priming, or installing lining paper.

Primer is a protectant/sealer that prevents the paste from being absorbed into a wall and allows it to grip to slick surfaces. It is highly recommended that you prime a wall before hanging wallpaper because it creates an even surface for the wallpaper to adhere to as well as makes the wallpaper removal process much easier should you ever decide to update the wallpaper.

Sizing a wall refers to a coat of paste you apply to the wall prior to wallpapering. This process creates a uniform surface for the wallpaper to adhere. Although sizing is not always necessary, it has many benefits including easier wallpaper application, increased grip between the wallpaper and the wall, and easier wallpaper removal. It is especially recommended for wallpapering on plastered, repaired, or porous walls. Once your walls are clean and smooth you are ready to begin sizing.

As long as the room is well ventilated and the walls are in good condition, wallpaper can normally be used in bathrooms. Avoid areas that are likely to come in direct contact with water. In order to help prevent against problems when using wallpapers in a high humidity areas, you may want to try using a sealer on top of the wallpaper which will provide better protection against moisture. We advise you test the sealer on a wallpaper sample to check you are happy with the finish before applying to the wall.

Small tears in your wallpaper are repairable! Wallpaper scraps can be used as a patch. Begin by removing any rough edges around the tear with a utility knife. Then cut a piece of wallpaper slightly bigger than the area you are trying to repair, make sure the pattern matches exactly, and cover the torn area with the patch. Use your knife to cut out a shape through the patch piece and the wallpaper underneath. The shape should be larger than the torn area. Now remove the underneath wallpaper that was cut out by your new shape. Apply paste to or activate the adhesive on the patch and fit it into the shape cut out of the wallpaper. Wipe away excess adhesive and smooth the wallpaper surface.

When a paper with a dark backgound is hung on a lighter wall, exposed seams may mean you are seeing the wall behind the paper, or seeing the white edge of the paper. To avoid this you may need to paint the wall in a similar colour to the wallpaper you are applying to ensure that the background doesn’t show through at the seams where the edges of the wallpaper meet.

Using air conditioning during installation can dry your paste to quickly, and you don't need that extra pressure. Once installed it's important to allow time for drying naturally with adequate natural ventilation. Air conditioning can cause wallpaper to shrink in the drying process. NEVER USE HEAT OR FORCE DRY.


PURCHASING ANSWERS

We sure do. We understand just how annoying shipping can be, so we have taken care of it for you.

We send all wallpaper orders with our courier service. They are all sent with tracking, so you can keep an eye on them the whole way. Please note that most Milton & King wallpapers are made to order, so please allow us 14-21 days for us to craft you order and send it out. We do carry stock of the more popular items, these generally ship within 1-5 business days. Please contact us to enquire about stock levels, if you have any special shipping requests or need further information.

Milton & King accepts Visa and Mastercard and uses the eWAY payment Gateway for our credit card transactions. This means we have the highest security policy to guarantee your credit card details are kept safe. We have bunches of super nerdy encryption thingmos in place so that your payment is secure and your details remain 'secret squirrel'. For the techno geeks out there – we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Yes. Most orders with multiple items are shipped together. We have specially designed shipping boxes of various sizes for just this reason. Occasionally we may split an order when shipping. This is usually to keep all items looking their best upon arrival.

We have done our best to provide you with accurate portrayal of all goods. Due to monitor settings and variances with these, colours may vary slightly from what you see on screen. Every care is taken to ensure descriptions and measurements are accurate. We recommend ordering a sample to avoid any surprises.

If you live in the US, the simple answer is No. Australia and the United States a have a free trade agreement. For everyone else, we have added a duty calculator to our store. This provides a delivery duty paid (DDP) service for a large number of countries. This means all relevant local taxes and duties will be included in your order total, shown as a separate line. To check if your country is covered by the DDP, please visit the Shipping & Returns page. Please note that orders to countries not on the DDP list may be subject to local taxes and duties on arrival, and that these are the responsibility of the customer.

Sure, anyone can sign for your parcel.

No, we do not deliver wallpaper rolls to any postal box address. Samples may be delivered to a PO Box's within Australia only

This will depend on the status of your order. If you wish to cancel your order, please contact us as soon as possible. Cancelation fees may apply

This will depend on the status of your order. The sooner you contact us regarding a change of delivery address, the sooner we can help. Administration fees may apply



How many rolls do I need?

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For the walls, approx  =  10m (35ft) rolls of paper Rolls

Please note: This calculator estimates the amount of wallpaper you require. Milton & King will not be responsible for overage or shortage based on these calculations. Different designs will require varying quantities depending on the match type and the size of the repeat pattern.

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