Due to the "social manufacturing" or on-demand nature of our products, the majority of our wall coverings are made upon receiving an order. With this in mind please allow 14 days for manufacture plus transit times. We do carry the more popular items in-stock as well as all samples. Most in-stock and sample items will be shipped within 2-3 working days from when the order is received. Once dispatched, we will email you to let you know the goods have been sent. Any delivery timescales quoted are an indication only.
Free Sample Shipping - We ship to all International destinations and will do our best to get your purchase to you as quickly as possible. Both international and national samples are sent via DHL with tracking whilst offering a reliable 3-10 business days between metropolitan areas of major cities.
Upon placement of order, please check your confirmation email to ensure that the ship to address is correct. If there is an error, please contact us immediately. Once a package has been shipped, there is a $25 redirect charge should the address need to be changed while the order is in transit.
You will receive a confirmation email with tracking information when your order ships. All orders are sent via DHL or TNT. Once an order has left our facility, it is in the care of the third-party shipping carrier. We are not responsible or liable for any errors or delays caused by the shipping carrier. Please note: you may be liable for the destination countries import taxes.
International orders ship via DHL and typically take between 3-7 business days to arrive once your order ships. If you require expedited shipping for an international order, please contact us at firstname.lastname@example.org to determine if expedited shipping is possible and for a quote.
CUSTOMS & TAXES
Like most people we like surprises, but we don't like them when they are unexpected charges. So in an effort to remove these unwanted "surprises" we have added a duty calculator to our store. This provides a delivery duty paid (DDP) service for the following countries. This means all relevant local taxes and duties will be included in your order total, shown as a separate line.
Countries covered by DDP service:
|Costa Rica||Croatia||Dominican Republic||Ecuador|
|Egypt||El Salvador||French Guayana||Guadeloupe|
|Iceland||Indonesia||Iran||Isle of Man|
|Reunion||Saint Martin||San Marino||Saudi Arabia|
|Serbia||Singapore||South Africa||South Korea|
|Sri Lanka||St Kitts & Nevis||Swaziland||Switzerland|
|Uganda||Ukraine||United Arab Emirates||United Kingdom|
Please note that orders to countries not on this list may be subject to local taxes and duties on arrival, and that these are the responsibility of the customer.
We pack all our goods with extra care and attention, doing our best to ensure that the goods you purchased arrive to you in the best possible condition. In the unfortunate event that goods are damaged, if it is possible, we will replace the damaged items as soon possible. In order to assess the damage, we will require notification from you within 5 days from receipt of receiving the goods. Again, the sooner we hear from you, the more chance we have in rectifying any shipping damage. We will usually ask for proof that goods have been damaged (eg a photo) and deal with each damage on a case-by-case basis.
DO YOU DELIVERY TO P.O BOX ADDRESSES?
No, we do not deliver any wall coverings to a postal box address. Samples sent via Australia Post can be delivered to a PO Box.
We deal with every return enquiry on a case-by-case basis, so if in the unlikely event that the goods you ordered do not meet your expectations, please let us know as soon as possible.
You must get in touch with us within 10 days from receipt of receiving the goods. The sooner we hear from you, the more chance we have in rectifying any issues that may have arisen. We aim to make all Milton & King customers happy, not only with the products they are receiving, but also with the service they receive from the Milton & King team.
For all return enquiries, please contact us at email@example.com for a return form with instructions prior to shipping the item back to us. Note: Before contacting us, please read the following guidelines.
We are unable to accept returns on samples or opened rolls of wallpaper. We do not accept returns for "change of mind".
All costs for return shipment are the responsibility of the customer. Please pack the item well (additional packaging may be necessary) and insure it for the full amount—we recommend using DHL or TNT so that the shipment can be tracked. We are not responsible for lost packages or items that are damaged in return shipping.
SAMPLES LOST IN THE MAIL
Whilst every care is taken when sending samples, occasionally post does go missing. It most cases, this is usually a case of ‘delayed post’ rather than missing parcels as most post eventually turns up. If you are concerned, please do not hesitate to contact us at firstname.lastname@example.org
WHAT IF I DON’T LIKE MY PURCHASE ONCE I SEE IT IN PERSON?
We try where possible to display all images as true likeness online to avoid such an issue, however, we understand that sometimes once you see something in the ‘flesh’ you may not be 100% happy with it. To help avoid any little surprises, we suggest ordering a sample or two prior to purchasing your final wall covering. Again, please let us know within 10 days of receipt of receiving the goods and we will do everything we can to help rectify this. We generally issue a store credit once the item has been returned to us in the condition it was received. Return postage is your responsibility and we will not be responsible for missing or damaged returned items, and therefore strongly suggest you pack all items carefully and track all items when posting.
All sale items are FINAL and non-refundable.
If you have any further questions or queries in connection to our Returns, please contact us and we will try and resolve any issues you may have.